Overview
At In The Zone Training, we understand that schedules can change. Our goal is to provide fair and transparent policies while maintaining the integrity of our programs and respecting the time and energy of our coaches and athletes.
This policy applies to all programs, session packages, camps, and private coaching offered by In The Zone Training.
1. Refund Policy
- No refunds will be issued once a program, session package, or camp has started.
- Partial refunds (minus a 10–15% administration fee) may be granted if cancellation is made at least 7 days prior to the program start date.
- No refunds within 7 days of the program start date unless:
- A doctor’s note is provided for a medical reason
- There are exceptional circumstances, which will be reviewed on a case-by-case basis
2. Missed Sessions
We do not offer makeup classes or credits for missed sessions unless:
- You provide at least 24 hours’ notice
- There is space available in another session of the same level
Missed sessions are non-transferable to future programs.
3. Program Cancellations by In The Zone Training
If a session or program is cancelled by In The Zone Training (e.g., due to weather, facility issues, or emergencies):
- You will be offered a full refund or credit
- You may choose between:
- A rescheduled session
- A credit toward future training
- A pro-rated refund
4. Weather or Facility Closures
If a facility closes due to weather or emergency:
- We will attempt to reschedule the session
- No refunds will be issued if a make-up option is provided
5. Private Sessions
- You must cancel with at least 24 hours’ notice to receive a refund or reschedule
- No-shows or cancellations within 24 hours will be charged in full
6. Trial Sessions & Special Offers
We offer one free 60-minute dryland fitness trial class for first-time athletes.
Please contact us to schedule.
Need help?
Still have questions? Reach out to us at info@aghc.ca or call 289-931-9500.